shadow AI

Nobody at most small hospitals held a meeting and decided to adopt artificial intelligence. It showed up anyway. The EHR vendor turned on an ambient documentation pilot. The revenue cycle company started using AI to scrub claims and draft appeal letters. Someone on the leadership team connected a meeting note-taker to their calendar, and now it joins every call, including the ones where patient issues come up. Meanwhile, a nurse manager pastes a policy draft into a personal chatbot to clean up the wording, and a biller asks one to explain a denial code.